EFQM (European Foundation for Quality Management)

The EFQM (European Foundation for Quality Management) Excellence Model is a globally recognised framework that helps organisations evaluate and improve their overall performance. Through self-assessment, it measures an organisation’s strengths and identifies areas for improvement, offering a structured way to achieve goals across various business activities.

Enablers and Results:

The EFQM model is divided into two parts: Enablers and Results.

• Enablers: These include Leadership, People, Policy and Strategy, Partnerships and Resources, and Processes. They focus on how the organisation operates and manages its resources, strategies, and people.
• Results: These encompass People Results, Customer Results, Society Results, and Key Performance Results. They reflect what the organisation achieves through its enablers.

The model applies to all types of industries, regardless of size, and supports continuous improvement by guiding businesses in identifying gaps and implementing solutions.

By adopting the EFQM model, companies can not only enhance their internal processes but also boost stakeholder satisfaction and ensure sustainable success.

Frequently Asked Questions (FAQ)

Q. How can organisations begin implementing the EFQM model in their operations?

A. To start with the EFQM model, organisations should first conduct a thorough self-assessment. This helps identify areas of strength and improvement. Next, they should align their leadership, strategy, and processes with the model’s enablers. Continuous review of these elements is essential. Engaging employees, setting clear goals, and tracking progress will ensure that the implementation is smooth and effective. Therefore, the EFQM model requires a commitment to learning and growth at all levels of the organisation.

Q. What specific tools or methodologies does the EFQM model provide for assessing performance?

A. The EFQM model provides various tools like RADAR (Results, Approach, Deployment, Assessment, and Refinement). RADAR allows organisations to assess their approach, implementation, and results systematically. Additionally, organisations can use the self-assessment questionnaires to understand gaps in their processes and results. By regularly reviewing these aspects, businesses can ensure continuous improvement. Therefore, the model offers a structured way to track progress and adapt to changes.

Q. How does the EFQM model compare to other quality management frameworks, such as ISO or Six Sigma?

A. The EFQM model differs from ISO and Six Sigma by focusing more on overall organisational performance rather than specific processes. ISO is more about setting specific standards, while Six Sigma aims to reduce defects in processes. EFQM, however, promotes holistic improvement across leadership, strategy, and stakeholder satisfaction. Therefore, while each has its strengths, the EFQM model offers a broader, more comprehensive approach to excellence.