Plum Support — We’re here to help
At Plum, customer care isn’t just jargon, but a value that influences how we build our team. Companies that care look for top-tier service in their health benefits, and we aim to deliver nothing less.
How to reach Plum Support
Level 1
Browse self-serve articles on your Plum app
- 90% of users find a solution to their issue in our self-serve hub, ‘Plum Help and Support’.
- In this hub, you will find real-time claims updates, policy and benefits information, network and blacklisted hospitals, and more.
- If you are in an emergency or planning a cashless hospitalisation, call us on the emergency hotline number [24x7] present at the bottom of the help and support page on the app.
Level 2
Raise a ticket
First response time
1 working day
1 working day
Working hours
9 am to 9 pm, all days*
9 am to 9 pm, all days*
*Claims reimbursements - weekdays only
- If your query is not addressed by browsing our self-serve hub from Level 1, raise a ticket within the hub.
- If the response you receive is not satisfactory, write to us at care@plumhq.com.
Level 3
Write a new email to Plum’s COO
First response time
1 working day
1 working day
Working hours
9 am to 9 pm, all days
9 am to 9 pm, all days
- If the response you receive from care@plumhq.com is not satisfactory, please escalate the issue in the form of a new email to our COO at coo@plumhq.com.
- We aim to provide you with the best of care at all times. Fewer than 2% of queries require escalation to our COO.
Level 1
Browse articles on your Plum dashboard
- 90% of admins find a solution to their issue in our self-serve hub, ‘Plum Help and Support’.
- Explore our detailed self-serve hub on managing employees and benefits, updating your CD balance, and more.
Level 2
Raise a ticket
First response time
1 working day
1 working day
Working hours
9 am to 9 pm, all days
9 am to 9 pm, all days
- If your query is not addressed by browsing our self-serve hub from Level 1, raise a ticket within the hub.
- If the response you receive is not satisfactory, write to us at care@plumhq.com.
Level 3
Write a new email to Plum’s COO
First response time
1 working day
1 working day
Working hours
9 am to 9 pm, all days
9 am to 9 pm, all days
- If the response you receive is not satisfactory, please escalate the issue in the form of a new email to our COO at coo@plumhq.com.
- We aim to provide you with the best of care at all times. Fewer than 2% of admins require escalation from our COO.